UG TOURISM CONSULT PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in UGANDA & US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information on our website.

What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, fill out a form, Use Live Chat or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

1. WHY READ THIS?

UG Tourism Consult is a premier consultancy firm dedicated to promoting Uganda and Africa’s rich and diverse tourism sector. We specialize in providing tailored solutions for the tourism and business environments, offering critical direction and insights to help our clients achieve real, deliverable, and measurable growth in sustainable tourism. Our commitment to excellence and innovation has positioned us as a trusted partner for both local and international stakeholders in the tourism industry. UG Tourism Consult together with its affiliates and subsidiaries (collectively “UG TOURISM CONSULT” or “we”), has prepared this Privacy Policy (“Policy”) to outline its online data protection practices. This Policy explains why and what information about you will be collected by UG TOURISM CONSULT when you visit its website at ugtourismconsult.com and when you contact UG TOURISM CONSULT by sending an email, filling in the contact form or otherwise, or when you apply for a job posted on our Website. It also describes how the information about you will be used, how you, as a data subject, can control your personal data and how to get in touch with us if you need. This Policy also explains our use of cookies. Please read this Policy carefully before browsing this Website. We will process your data only as described in this Policy. Our Website is  not directed to children under the age of 8, and we do not knowingly collect personal data from children of this age group. This Policy is an integral part of the Terms of Use of this Website. We might update this Policy in the future, so please make sure to read it from time to time. Should you have any questions or comments as for this Policy, please contact us at [email protected]

2. USAGE OF YOUR DATA?

In light of the EU General Data Protection Regulation (“GDPR”), UG TOURISM CONSULT is a controller and a processor of the personal data submitted through this Website and collected in other ways. Being a controller means that we are responsible for deciding how we hold and use personal information about you. UG TOURISM CONSULT uses a third-party “Workable” for recruitment processing services. By submitting an online application for any vacancy placed on our Website you expressly submit your personal data, contact information, CV and any other information you choose, and agree that it will be collected and processed by UG TOURISM CONSULT . In such case UG TOURISM CONSULT stays the data controller and the processor of your data

3. DATA WE COLLECT?

We only collect information about you that is necessary for us to allow you to use the Website or contact us, and only to the extent specifically provided in this Policy. 3.1 Information we obtain from you When you contact us via email or via the contact form, you provide us your name, phone number, e-mail address, communication content and data associated with the communication. Examples of personal data that you provide to us when applying for a vacancy are full name, e-mail, phone number, location, any other information you choose to provide in your CV or together with it. You might also choose to provide us with any other personal data, for example the personal data of a candidate for work whom you want to refer. From time to time, UG TOURISM CONSULT also receives personal information about individuals from third parties around the world. This may happen if you publish your CV on the Internet on some job boards, giving them the consent to use and transmit your data, if someone recommended you for potential employment and in other similar cases. We encourage you to review the privacy policies of any third-party websites before providing your information to them. 3.2 Information we obtain from your use of our Websites When you visit our Websites we may collect the following information about you:
  • Information about your device(s), in particular, hardware model, version of the operating system;
  • Information about your visits to and use of this Website, including your IP address, geographical location, browser type and version, referral source, page views and Website navigation paths;
  • Cookies. For more information on the cookies being used on the Website and how you can opt out, please the cookies Policy on our website.

4. PROCESSING YOUR DATA?

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. We may process your personal data because:
  • You have consented to us using your personal data
  • We need to comply with a legal obligation
  • It is in our legitimate business interests
More specifically, personal data submitted to us through this website and personal data we collected from you or third parties or from public sources will be used for the purposes based on the legal grounds as follows: 4.1 Communications, based on UG TOURISM CONSULT legitimate interest. If you have contacted us via this website or otherwise, we may process your personal data to be able to answer your questions, to organize the meeting, call, zoom or other communication. Please note that this communication may be recorded and stored by UG TOURISM CONSULT representative in our corporate system. 4.2 Marketing and public relations, based on your consent.
  • If you are a visitor of our website, we may, by way of cookies, process your data to carry out marketing research and to analyze the characteristics of this website visitors, to assess the impact of our marketing communication and to adjust it to the detected tendencies, to plan our future marketing activities, to prepare analytics and profiling for business intelligence, to target our advertising.
  • If you are our subscriber, you receive or would like to receive our marketing materials, we may process the personal data you provided to us to spread promotional materials, to make announcements about additions and changes concerning our services, to send you e-mail notifications, to send you our email newsletters.
4.3 Recruitment a) based on your consent, If you are a potential employee, we may process your personal data to assist you with ongoing or future employment or cooperation with UG TOURISM CONSULT, to enable you to submit your resume, apply for jobs online or express your interest in relocation. b) based on UG TOURISM CONSULT legitimate interest In specific cases, and only upon the client’s request, we may show your CV to a potential client for business engagement or to current client to confirm the high level of skills of our members of staff providing the services. Also, to fulfill its compliance obligations, our client may need to check your biography more closely before providing you with the access to its protected data and facilities. Therefore, we may ask you to provide more specific information, such as tax number, work permission, citizenship, criminal background and other additional and specific background checks required by particular clients to provide you with an access to clients’ systems and premises. 4.4 Business relations, based on UG TOURISM CONSULT  legitimate interest. If you are a representative of our current or potential client, vendor or business partner, we may process your personal data to organize the approval, processing and signing of contracts, acts, invoices and other contractual documentation; to promote our new products, works and services; to confirm the high level of our works and services; to invite you to the meetings and events or organize them; to comply with economic sanctions and export control list screening, industry standards, regulators’ requirements and other requirements related to anti-corruption, fraud prevention and anti-money laundering. 4.5 Corporate and investor relations, based on UG TOURISM CONSULT compliance obligations,
  • If you are a current or potential director or top manager of UG TOURISM CONSULT , we may process your personal data to organize your participation in corporate meetings, events, business trips, to pay your remuneration, to cover related expenses, to maintain our corporate records, to make obligatory public disclosures and reports, to execute auditor’s requests, to present the company and its management during the sale process and to perform other legal obligations. We also may share this information within UG TOURISM CONSULT, provide some of this data to banks, notary, payroll agencies and legal advisors with the purpose of opening of a corporate bank account or other accounts;
  • If you are a current or potential affiliate of UG TOURISM CONSULT, we may process your personal data to organize your participation in corporate meetings and events, to provide you with the meetings’ materials and our reports, to support you in execution of your rights, to make obligatory public disclosures and reports, to execute auditor’s requests and to perform other legal obligations, including anti-money laundering requirements and disclosure of beneficiaries.
4.6 Security, based on UG TOURISM CONSULT legitimate interest.
  • If you are a visitor of this website, we may process your personal data to keep this website secure, prevent fraud, protect rights and interests of UG TOURISM CONSULT and third parties, protect Intellectual Property rights;
  • If you are a visitor of our office, we may process your personal data to monitor physical access and to ensure security in our office, as well as to prevent, detect and investigate any crime, misconduct, incident or accident.

5. USE OF YOUR DATA?

We may process your data by way of collecting, recording, organizing, storing, using, structuring, adapting or altering, retrieving, consulting, aligning or combining, erasing or destructing. Also, as UG TOURISM CONSULT is an international group of companies, we may disclose your data by transmission, dissemination or otherwise making available. To the extent permitted by applicable data protection laws, your personal data may be transferred between various locations of UG TOURISM CONSULT and thus processed in European Economic Area and outside of it, depending on the purpose of processing. Such transfer and processing are possible only as reasonably necessary for the purposes set out in this Policy and within the scope of legitimate interest of UG TOURISM CONSULT. We may disclose your personal data to some of our clients for business engagement or to confirm the high level of skills of our team members to auditors, agencies, supervisory authorities or to other external service providers on “need to know basis” to perform our contractual obligations. We may be obligated to disclose your personal data in accordance with legal requirements.
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

6. CONTROL OF YOUR DATA?

You, as a Data Subject, have the right to:

  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding or using it.
  • Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making, including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party. This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent.You have the right to withdraw your consent to the collection, processing and transfer of your personal information for a specific purpose at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. The withdrawal of consent will not affect the lawfulness of processing based on consent prior its withdrawal.

If you want to exercise any of these rights, please contact us at [email protected] The request response time is one month.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This is another security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Please exercise your rights wisely and note that abuse of rights may entail your liability.

7. HOW IS DATA RETAINED?

We make sure to use appropriate technical and physical security measures to protect your personal data which is transmitted, stored or otherwise processed by us, from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access. Your personal data is securely stored by UG TOURISM CONSULT  on its servers, and on the servers of the cloud-based database management services that UG TOURISM CONSULT engages, such as Workable. We will not retain your data for longer than it is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. When we no longer need your personal data, we will securely delete or destroy it. We will securely store and maintain information and documents, including electronic files, that contain personal data for the necessary retention period.
  • To the extent that we are required to do so by law
  • If the information is relevant to any ongoing or prospective legal proceedings, and
  • In order to establish, exercise or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

8. USE OF OUR COOKIES?

When you visit the UG TOURISM CONSULT website, We may place cookies and similar analytical codes (collectively, “Cookies”) on your device, browser or the webpage you are viewing, in order to personalize your experience, understand usage patterns and provide, improve, and secure UG TOURISM CONSULT website. Cookies are simple computer files made of text. Cookies do not typically contain any information that personally identifies someone, but personal data that we store about you may be linked to the information obtained from cookies. Our website uses different types of Cookies for different reasons, as follows:
  • Functional cookies – These Cookies are essential to enable you to move around the Intellectsoft websites and use their features. These Cookies make sure you can view the websites and use them in a proper way. They also give you access to secured parts of the Intellectsoft websites. Examples of functional cookies: SID, PHPSESSID, wp-settings-X, wp-settings-time-X, etc.
  • Analytical cookies and other cookies – These Cookies help us improve all our websites, collect anonymous information about how visitors use our websites, collect information about the most visited pages and tell us whether and how many error messages were displayed. Examples of analytical cookies: 1_P JAR, _ga, _gid, etc.
  • Third-party cookies – These Cookies help third parties to help track and manage the effectiveness of, for example, their websites, ads, number of visitors. More information about these Cookies may be available on the relevant third party’s website. Examples of third-party cookies: bcookie, sb, fr, spin, wd, xs, etc.
Based on how long they are valid, the Cookies on our websites may be either persistent cookies or session cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. If you want to receive more information about the cookies we use, please contact us. You can adjust your browser settings to delete some of our cookies or cookies set by third parties. You may also adjust your browser settings to prevent websites from setting cookies or third-party cookies altogether. If you prevent us from setting specific cookies, you may find that some functions are not available or that certain parts of the website will not load. Find out how to adjust the settings for different browsers: Chrome, Firefox, Microsoft Edge, Safari.

9. FILING A COMPLAINT?

We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. You are entitled to file any claim or complaint before the relevant data protection authorities if the answer provided by UG TOURISM CONSULT does not meet your expectations.

HAVE ANY QUESTIONS ?

Please contact us by email, telephone or through our Site if you have any questions about this privacy policy or the information we hold about you.

Details for contacting us are shown below: